Terms of Service

These terms apply when you use ReloadCentral (https://reloadcentral.com), which is run by ReloadCentral, whose company registration is in progress. By buying from us or making an account, you agree to them. Our Privacy Policy explains how we handle your personal data.

Nothing in these terms takes away rights you have under the law where you live that can't be taken away, such as your consumer protection rights.

You must be at least 13. If you're under 18, you need a parent or guardian's permission before you buy, and they're responsible for your purchases. Only use a payment method you own or are allowed to use.

We sell in-game currency, passes and other items (“top-ups”) that are credited straight to a player ID. Top-ups come from the game's publisher, through them or their authorised resellers.

We're not the publisher and we're not affiliated with any game shown on the site unless we say so. Game names and logos belong to their owners and appear only to show which game a top-up is for. Once a top-up is in your game, the publisher's own terms apply to it, including what it can be used for and what happens if your game account is suspended.

You're responsible for entering the right player ID, server and region. Before you pay, we look up the ID with the game and show you the in-game name it belongs to. Please check that name: a top-up sent to the ID you entered can't be taken back or moved to another account.

Currency bought for one region usually only works on that region's servers, so pick the region your account plays on. We never ask for your game password.

Prices are shown in the currency at checkout and include any taxes that apply. The price you pay is the one shown at checkout. Payments are handled by our payment provider. We may check a payment for fraud, and if it looks wrong we may ask you to verify it or cancel the order and refund you in full.

If a price is obviously wrong because of a mistake on our side, we can cancel the order before it's delivered and refund you in full. Your order is confirmed when we email your receipt.

Discounts are worked out by us at checkout and shown, with your total, before you pay. They add together and each is worked out on the pack price, except that a voucher and the first-order discount don't combine: whichever takes more off applies.

• First order: 5% off, up to S$5.00, on the first order from an account and player ID that haven't ordered with us before. One per person: using new emails or accounts to get it again breaks the fair-use rules below.
• PayNow: 1% off orders paid by PayNow.
• VIP: signed-in customers get 0.5% off at VIP 1, 1% off at VIP 2, 1.5% off at VIP 3, 2% off at VIP 4, 2.5% off at VIP 5. Your tier comes from paid, unrefunded orders bought while signed in during the last 3 months. You keep a tier while that total supports it, and at least until the end of the month after you reach it. The tiers are listed on our VIP page.
• Vouchers: one per order, entered as a code at checkout or picked from the vouchers in your account. Each voucher's conditions (minimum spend, end date, first order only, how many times it can be used) are shown with it, and checkout says if it can't be used. A voucher never takes an order below S$0.50. Vouchers can't be exchanged for cash, sold or transferred, and a voucher used on an order that's cancelled or fails can be used again.
• Discounts have no cash value. If an order is refunded, you get back what you paid, not the discount.
• We may change or end discounts, vouchers and VIP tiers. Changes don't affect orders already placed.

Most top-ups arrive within a few minutes of payment. Sometimes a game or supplier is slow: if your top-up hasn't arrived within 24 hours, we'll either finish the delivery or refund you in full, and tell you which. Your order page and receipt show the delivery status.

We refund you in full when:

• we couldn't deliver your top-up, or only delivered part of it (we refund the part that didn't arrive);
• you were charged more than once for the same order;
• we cancelled your order, for example after a failed fraud check or a pricing mistake.

Because currency can't be taken back once it's in a game, we can't refund:

• a top-up that was delivered to the player ID you entered, including when the ID, server or region was wrong;
• a change of mind after delivery;
• a top-up affected by the publisher suspending or banning the game account.

Refunds go back to the payment method you used, usually within 5 to 10 working days, depending on your bank. If something went wrong, email support@reloadcentral.com with your order number within 30 days of the order.

If there's a problem with an order, please contact us first: it's faster than a bank dispute. If you dispute a payment for a top-up that was delivered, we may give your bank evidence of the delivery, suspend your account while the dispute is open, and cancel reward points from that order.

You can buy without an account. If you make one, keep your sign-in details to yourself: you're responsible for what happens on your account until you tell us it's been used without your permission. If you sign in with Google or Discord, their terms also apply to that sign-in. You can delete your account any time under Account → Profile.

Signed-in customers earn reward points on delivered orders: currently 1 point for every S$1 spent, and 100 points take S$1 off a future order.

• Points have no cash value and can't be sold, transferred or swapped for money.
• Points from an order are removed if that order is refunded or charged back.
• We may change how points are earned or used. We'll give account holders at least 30 days' notice before reducing the value of points they already have.
• Points are removed when you delete your account, or if your account is closed for breaking these terms.

Top-ups are for your own game accounts, or for people you're buying a gift for. You must not:

• resell top-ups or run a business through ReloadCentral without our written agreement;
• use a card or account that isn't yours without permission, or try to get top-ups without paying;
• use bots, scrapers or automated tools on the site, or try to break into or disrupt it;
• misuse discounts, for example by making extra accounts or email addresses to get a first-order discount again;
• break a game's own rules through what you buy from us.

If you do, we may cancel orders, keep payments where the law allows it to cover our losses, close your account and remove its points. Where we can, we'll tell you why.

We work to keep ReloadCentral available and accurate, but the site may sometimes be down for maintenance or affected by problems outside our control, such as a game's servers. The site's design, text and code belong to us; you may use them only to shop with us.

If something goes wrong with an order because of us, our liability is limited to the amount you paid for that order. We're not liable for indirect losses, such as lost game progress or lost opportunities, or for problems caused by the game publisher, your device or your internet connection.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit.

We may update these terms, and we'll change the date at the top when we do. Orders are covered by the terms in place when you placed them. For changes that matter, we'll email account holders at least 14 days before they take effect.

These terms are governed by the laws of the country where ReloadCentral's operator is registered. If we can't sort out a problem together, either of us can take it to the courts of that country. If the law where you live gives you the right to bring a claim in your own local courts, you keep that right.

Email support@reloadcentral.com with your order number if it's about an order. We usually reply within 2 working days.