Privacy Policy

ReloadCentral (https://reloadcentral.com) is run by ReloadCentral, whose company registration is in progress. In this policy, “we” and “us” mean ReloadCentral.

We follow the data protection laws that apply to us and to you. Our Data Protection Officer handles privacy questions and requests at support@reloadcentral.com.

Only what we need to deliver your top-ups and run your account:

• Order details: the game, region, player ID (and server or zone where the game needs one), the in-game name the game returns for that ID, the pack, the price, and the delivery status.
• Contact details: your email address, so we can send your receipt and reach you about an order.
• Payment details: handled by our payment provider. We never see or store your full card number; we keep only what the provider gives back, such as the card brand, last four digits and whether the payment succeeded.
• Account details, if you make an account: your email, an optional display name, your password (stored only as a one-way hash we can't read), saved player IDs with their labels, your order history and reward points. If you sign in with Google or Discord, we receive the name, email address and profile picture that service shares, and nothing else.
• Messages to support: what you send us by email or in the live chat, any name or email you give in the chat, and our replies.
• Technical data: your IP address, browser and device type, and the time of each request, kept in our hosting logs and used for security and fraud checks.

We never ask for your game account password, and we don't sell top-ups that need one. Please don't send us sensitive information such as identity card numbers or health details.

• To process your order: check the player ID with the game, take payment, deliver the currency and send your receipt.
• To run your account: sign-in, saved player IDs, order history, reward points and your VIP tier.
• To work out your discounts: we check your past orders by account and player ID to see whether an order is your first, and add up your recent orders for your VIP tier.
• For vouchers: we record which vouchers we've given your account, and which order used a voucher, with your account and the player IDs in that order, so each voucher's use limits hold.
• To prevent fraud and misuse, such as stolen cards and fake chargebacks, and to keep the site secure.
• To answer your questions and fix problems with an order.
• To keep records the law requires, such as accounting and tax records.
• To send you offers, only if you've said yes. Every marketing email has an unsubscribe link. Receipts and messages about your orders aren't marketing and are always sent.

We don't sell your personal data. We share it only with the companies that help us run ReloadCentral, and only what each needs:

• Top-up suppliers and game publishers: your player ID, server and order, so the currency reaches your account.
• Our payment provider: to take payment and check it for fraud.
• Supabase (database and sign-in), Vercel (website hosting) and Resend (sending our emails).
• Tawk.to: runs our live chat, so it receives your chat messages and the details you type into it.
• Google or Discord: only when you choose to sign in with them.
• Authorities: when the law requires it, or to protect our customers or ourselves from fraud.
• A buyer of the business: if ReloadCentral is ever sold or merged, under this same policy.

The services above may store or process your data in countries other than the one you live in. When that happens, we make sure through our contracts with those companies that your data stays protected to the same standard this policy describes.

We use cookies the site needs to work: keeping you signed in and keeping your session secure. Our live chat, run by Tawk.to, also sets cookies so it can keep your conversation going between pages and visits. We don't use advertising cookies. If we add analytics later, we'll update this page first.

• Your account, saved player IDs and points: until you delete your account.
• Orders and payment records: 5 years after the order, because tax and accounting laws require us to keep business records. If you delete your account, we remove your name and email from them.
• Support messages: 2 years after your question is closed.
• Hosting logs: up to 90 days.

You can:

• ask for a copy of the personal data we hold about you, and how we've used it in the past year;
• ask us to correct anything that's wrong;
• withdraw your consent, for example to marketing. If you withdraw consent we need to process an order, we may not be able to complete it;
• delete your account yourself, any time, under Account → Profile.

Email support@reloadcentral.com from the address on your account. We'll reply within 30 days and won't charge for it. We may ask you to confirm it's you first. If you're not happy with our answer, you can complain to the data protection authority where you live.

Data travels over encrypted connections, passwords are stored only as one-way hashes, and each customer's account data is walled off from every other customer's in our database. No system is perfectly secure, so if a data breach ever puts you at risk, we'll tell you and the authorities the law requires us to tell.

You must be at least 13 to use ReloadCentral, and if you're under 18 you need a parent or guardian's permission to buy. We don't knowingly collect data from children under 13. If you think a child under 13 has given us their details, email support@reloadcentral.com and we'll delete them.

When we change this policy we'll update the date at the top. If a change affects how we use data you've already given us, we'll email account holders before it takes effect.